Return and Refund

Refunds & Returns Policy

At Vedras Ayurveda, we strive to provide the highest quality Ayurvedic products to support your health and well-being.
Given that we manage Ayurvedic items, our company has a no-return policy. But if any specific reason, we offer a comprehensive returns policy.

Returns

Eligibility for Returns:
Products must be incorrect, unused, unopened, and in their original packaging.
Returns must be initiated within two days of purchase.
Proof of purchase is required (e.g., order confirmation or receipt).

Non-returnable Items:
Items purchased on sale or clearance.
Gift cards.
Opened or used products.

How to Return:

Get in touch with our customer service team at [customer service email] to start the return process. Be sure to provide your order number and the reason for your return.
After your return request is approved, you will receive a return authorization along with detailed instructions on how to return your item.
Send the item back to us using a shipping method that includes tracking. Customers are responsible for return shipping costs unless the product sent was incorrect.

Refunds:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 working days.

Incorrect Items:
We take great care to ensure that your order arrives the same which you require. However, if you receive an incorrect item, please follow these steps:

Contact our customer service team within the same day of receiving your order.
Provide a description of the issue and include photos of the incorrect product.
We will arrange for a replacement including shipping cost as per your convenience.

Exchanges:

We only replace items if they are different or incorrect as per your order. If you need to exchange a defective or incorrect item for the same product, please contact us at [customer service email].

Cancellation Policy
Orders can be cancelled before they are shipped. If you wish to cancel an order, please contact us immediately at [customer service phone number or email]. Once an order has been shipped, it cannot be cancelled, and the standard returns policy will apply.

Contact Us

If you have any questions or concerns about our refunds and returns policy, please contact us at:

Email: [customer service email]
Phone: [customer service phone number]
Address: [company address]
Thank you for choosing Vedras Ayurveda. We appreciate your business and are committed to providing you with the best possible service.